1. Communication:
Listen without interrupting. Speak with a positive tone. Pay attention to your body language.
2. Persuasion:
Identify what other people care about. Create stories that resonate with them. Communicate those stories with brevity and emotion.
3. Negotiation:
Listen carefully. Understand what the other side wants. Know your worth. Then propose solutions that benefit both sides.
4. Relationship building:
Help others unconditionally. Look for common interests. Always add value before asking for something in return.
5. Empathy:
Take a genuine interest in other people. Look at things from their perspective. Acknowledge their feelings. Never judge and always be supportive. Be generous with your time and attention.
6. Positive Attitude:
Never gossip. Never complain. Criticize sparingly. Always speak well of others.
7. Teamwork:
Avoid claiming all the credits. Celebrate other people's wins. Praise teammates publicly and praise them generously.
8. Conflict resolution:
Avoid arguments and accusations. Focus on solutions over problems. Apologize unconditionally when it's your fault.
9. Emotional intelligence:
Never act impulsively. Take a step back when you're upset. Understand what you're feeling. Understand the consequences of your actions. Then proceed accordingly.
10. Time management:
Learn to prioritize. Learn to delegate. Learn to say no.
11. Work ethic:
Take responsibility for your work. Always show up and deliver on time. Always keep your commitments. Never deflect blame on to others.
